Case study
Trackmate EDC
A structured ticketing workflow for reporting, tracking and resolving EDC terminal issues.
- Client
- Bringin Inti Teknologi
- Role
- Frontend Developer
- End-to-endticket lifecycle
- Role-basedoperational access
- Real-timestatus workflow
Problem
EDC maintenance involved field technicians and back-office administrators, but manual issue handling made ownership, status and resolution progress difficult to follow. The product needed a shared workflow that reflected the responsibilities of each role.
Approach
I built the frontend around a clear ticket lifecycle, role-based access and real-time status updates. The interface organized issue reporting, assignment and resolution into predictable states for both operational teams.
Results
The application replaced an unstructured maintenance process with a traceable digital workflow. Field and back-office teams gained one place to follow an EDC issue from report through resolution.
Stack
- TypeScript
- React
- Redux
- Tailwind CSS
- Material UI